Make An Appointment
CLIENT DASHBOARD
Make An Appointment
CLIENT DASHBOARD
Make An Appointment
CLIENT DASHBOARD

Visa Services Privacy Policy

Last Updated: 1st August 2025

1. Introduction

This Privacy Policy explains how Retail Consulting UK Ltd (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects personal data in connection with the provision of online visa processing services, digital portal access, and related administrative services (the “Visa Services”).We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and applicable data protection laws.

2. Data Controller Information

The Data Controller for the Visa Services is:
  • Company Name: Retail Consulting UK Ltd
  • Company Number: 06711242
  • Registered Address: 211 Manchester New Road, Manchester M24 1JT, United Kingdom
For all data protection matters relating specifically to Visa Services, Retail Consulting UK Ltd acts as Data Controller.

3. Categories of Personal Data Collected

We may collect and process the following categories of personal data:
  • Identification data (name, date of birth, nationality, passport details, identification documents).
  • Contact information (address, email, telephone number).
  • Immigration and travel history.
  • Financial information (proof of funds, bank statements, income documentation).
  • Health information where strictly required for immigration procedures.
  • Uploaded documentation and supporting evidence.
  • Technical data (IP address, browser type, device identifiers, portal usage data).

5. Purpose of Processing

We process personal data for the following purposes:
  • To create and manage user accounts.
  • To review, prepare, and support visa applications.
  • To communicate with immigration authorities and consular bodies.
  • To provide customer support.
  • To comply with legal and regulatory obligations.
  • To prevent fraud and ensure platform security.

6. Data Sharing and Third Parties

We may share personal data where strictly necessary with:
  • Immigration authorities, embassies, and consulates.
  • Professional advisors or collaborating professionals engaged in your case.
  • IT service providers and hosting providers under confidentiality agreements.
  • Third-party service providers such as translators, couriers, or certification services.
We do not sell or rent personal data to third parties.

7. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including standard contractual clauses or other lawful transfer mechanisms in accordance with UK GDPR.

8. Data Retention

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.Retention periods may include:
  • Administrative and contractual records: up to 6 years.
  • Visa documentation: up to 5 years unless legally required otherwise.
  • Financial records: in accordance with UK statutory requirements.

9. Your Rights Under UK GDPR

You have the right to:
  • Access your personal data.
  • Request correction of inaccurate data.
  • Request erasure of your data.
  • Restrict processing under certain circumstances.
  • Object to processing based on legitimate interests.
  • Request data portability.
  • Withdraw consent at any time where processing is based on consent.
Requests may be submitted via the contact details below.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.However, no method of transmission over the internet is entirely secure, and absolute security cannot be guaranteed.

11. Cookies and Technical Data

We may use essential and functional cookies to operate the Visa Services portal effectively.Technical data such as IP addresses, browser information, and session data may be collected for security and diagnostic purposes.

12. Children’s Data

The Visa Services are not intended for individuals under 18 years of age.Where data relating to minors is processed as part of a visa application, such processing occurs with parental or guardian authorisation.

13. Complaints

If you believe your data protection rights have been infringed, you may lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.ICO Website: https://ico.org.uk

14. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page with the revised “Last Updated” date.

15. Contact Information

For all data protection enquiries relating to Visa Services:Retail Consulting UK Ltd
211 Manchester New Road
Manchester M24 1JT
United Kingdom
Company No: 06711242